Support that remembers the customer
Customer Support Portals.
Create a support experience where the team can see relevant context and customers can submit, track and resolve requests.
For companies managing repeat support requests, service warranties and customer histories.
Custom fixed-fee proposals follow technical discovery. No third-party API capability is guaranteed before verification.
The business challenge
Where the friction starts.
Conversations live in inboxes while product, job and purchase history stay in disconnected tools.
The FMG approach
Build the missing layer.
A branded support layer ties authenticated cases to appropriate order, equipment and account records.
What your software could include
Purpose-built modules.
These are candidate modules for discovery, not a statement that every module is included at one price. We agree on business rules, data sources and permissions before implementation.
Customer and equipment history
Knowledge resources and status updates
Response targets and escalation visibility
How it might work
One connected workflow.
A customer files a service issue, attaches a photo and receives a reference; staff can see permitted purchase or job context in the case workspace.
Illustrative process only. Data freshness, provider capabilities and authorization are verified during discovery.
Business outcomes we're designing for
- Less duplicate troubleshooting
- More transparent support status
- A searchable, reusable support history
Potential integration ecosystem
Connect the tools you already use.
Service Fusion
Field service
Customer, job, technician, estimate and other documented resources
Provider docsSalesforce
CRM
Validate org edition, API entitlements and required object scopes
Provider docsHubSpot
CRM
Contacts, companies and deals; verify current app scopes
Provider docsTwilio
Messaging
Messaging capabilities require verified accounts and consent
Provider docsNo platform partnership or completed integration is implied. Some functions may only be possible with an eligible plan, approved OAuth scopes, a partner program or a read-only connector.
Source ownership
A repository you can keep building.
We scope a private, client-controlled GitHub repository with modular frontend components, tested API adapters, environment templates, documentation and a deployment pipeline.
Design, code and handoff rights are explicitly defined in the agreement. FMG does not claim ownership of third-party SaaS APIs, hosted checkouts, accounting records or software licenses.
Security, backups, access controls, incident response, data retention and maintenance responsibilities are documented for the real production system.
Answers before you commit
Common questions.
Can this automatically approve warranty claims?
We recommend an approval workflow with human review unless warranty rules and source data are fully validated. The system should provide traceability, not ungrounded automatic decisions.
Who owns this software after launch?
Ownership of custom code, documentation and related deliverables is defined in the project agreement. FMG typically plans for a client-controlled private GitHub repository and client-owned deployment accounts. Licensed platforms and third-party APIs remain governed by their vendors.
Related software solutions.
FMG Software in a Box
Build it around your business.
Bring your current systems, pain points and goals. We'll map a realistic project scope and the parts your team can own.
Start your software project